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SHIPPING POLICY

Powerland Industries Limited Shipping Policy

In most cases, a product on our website will give you an indication of the current stock availability, but shipping is not uniform for all products. We hold a lot of stock here and maintain good relationships with all of our suppliers and we aim to get products to customers within 3 business days of the order being taken. This availability is based on information from our suppliers and from sales and supply patterns. The availability information given is a guide only and not a guarantee as there are external factors that we may not have control over.

Delivery Update – Due to high demand UK couriers and transport companies will not currently guarantee delivery times and we are seeing a slight delay in deliveries – please bear this in mind when ordering.

Specialist Couriers – Some items such as the larger portable power stations are sent by specialist courier as standard couriers will not accept them. These specialist couriers are very reliable but sometimes don’t have tracking or timed delivery.

Split deliveries – We sometimes need to send orders for more than one item by different courier networks (portable power stations for example) – so you may receive items at different times.

Most orders placed before 1pm on a business day will be shipped on the same day provided the product is in stock. If you need to be certain an item is in stock and available, or if you need a lead time, it’s checking on  01527 962 968. Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not considered as UK mainland can be obtained also by calling our offices.

Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contact. In the case of mispricing, changes in stock quantity, or if we believe the machine will be misused, we reserve the right to cancel the order and provide a full refund.

GOODS DAMAGED IN TRANSIT

If your order arrives damaged it is impossible to pursue a claim made after 24 hours of delivery so please ensure you check within this time. Do not accept deliveries that appear damaged and if you do so then please sign for as damaged / ask the delivery driver to make a note. In any event you must let us know within 48 hours – we will cannot accept claims for damaged goods after 24 hours.

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